Category: Business

We often get asked as to what is the percentage of walk-ins for shop fronts compared to say first floor or upper-level offices when ...

Strategies for successful tendering Tendering is the process of choosing the best or cheapest company to supply goods or do a job by asking ...

An accounting practice has six main customer segments; Salary and wage tax returns Retirees and investors Self-managed super funds Micro small businesses Medium sized ...

If you own a small accounting practice, you would know that a Google Maps listing is essential for your business to be found online. ...

Effective client communication will retain more customers than any other method. Here are five strategies that will help you communicate effectively with your clients. ...

Client satisfaction feedback is critical if we are to improve the weaknesses in our client servicing, while continuing to build-on our strengths. We need ...

The key to exceptional business results is consistency. If you do nothing else, be consistent.  Consistency doesn’t mean being the best at something, or ...

Client satisfaction is defined as ‘the number of clients, or percentage of total clients, whose reported experience with a business, its products, or its ...

To maximise client retention, you should do five things. Firstly, keep a record of the clients lost, and clients gained. This includes the type ...

The five factors affecting client retention are client satisfaction, client delight, client switching costs, client relationships, and client service standards. Client satisfaction - Unsatisfied ...