Tag: performance

Word-of-mouth referrals are the number one method professional services firms get leads and gain new business. As 82% of business owners use referrals from ...

Although every business is started with optimism and hope, the reality is creating a profitable, successful business is tough. Statistically, 30% of businesses fail ...

We often get asked as to what is the percentage of walk-ins for shop fronts compared to say first floor or upper-level offices when ...

If you own a small accounting practice, you would know that a Google Maps listing is essential for your business to be found online. ...

Client satisfaction feedback is critical if we are to improve the weaknesses in our client servicing, while continuing to build-on our strengths. We need ...

The key to exceptional business results is consistency. If you do nothing else, be consistent.  Consistency doesn’t mean being the best at something, or ...

Client satisfaction is defined as ‘the number of clients, or percentage of total clients, whose reported experience with a business, its products, or its ...

The three ways accountants can get in trouble with debt financing their practice are: Using short term debt to make long term investments. Doing ...

The 18th century entrepreneur Josiah Wedgewood pioneered the satisfaction-or-money-back guarantee as a marketing strategy on the entire range of his pottery products. He took ...

This strategy is about creating new services that you can provide to your existing client base.  It is similar to the low hanging fruit ...